"100% satisfaction or your money back". "A 30-minute delay and get a free pizza next time around". "If your order arrives damaged, just send it back and we'll send a replacement and cover your postage costs"...
For a long time misperceived as just a passing trend, the active choice and purchasing of green products by consumers is today not only a reality but also one that is gathering great pace...
IT has to be amongst the services most commonly outsourced by companies, be it due to a lack of in-house human resources or a simple lack of expertise...
When a project, service or product is a success, how do you keep all those involved happy? It is only human nature to want to be rewarded in the workplace, but what form should this reward take? Some incentives will have a short-term "booster" effect (for the employee in particular) whilst others may prove to be longer-term drivers for continued success for the firm...
